In 20 days except the following:
- Products perishable in nature
- Gift Certificates
- Items that have been used or opened
- An item not returned in the condition it was received.
- Any item received by us in a damaged condition.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning at firstname.lastname@example.org Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Our Return Policy
- Replacement request must be made within 20 days of purchase and must not be part of above list
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
- In case of perishable items or custom-made non-perishable items, neither Indeasia Srijan nor our enabling partners will be able to accept any returns or replacement of such items.
- Prepare your package for return.
- Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don’t have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.
Our objective is to provide a hassle-free experience to our customers and our Refund Policy is aligned to that. Refunds are processed in cases of goods unavailability or service problem:
- If we are unable to provide a replacement, customer would have an option to order alternatively or refunded back accordingly
- If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
- 100% refund will be given, if product is not available or vendor is not able to ship the products
- In most cases, refunds would be initiated electronically on your Credit/Debit card. Once the refund request is raised, it would take 7-10 working days to reflect the amount in your card. For CoD orders, customers would be required to share their Bank account details and refunds would be wire transferred to the customer bank accounts. Once the account details are shared, it would take 5-7 working days to transfer the refunds
Shipping Returned Merchandise
We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Indeasia Srijan does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.
Items Damaged in Shipping
Indeasia Srijan is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, immediately mail us at email@example.com. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to Indeasia Srijan, we will forward the applicable amount to you (note: original insurance cost is not refundable).The duration of such claim settlement is 60 days.